SSL Data Protection
All data you submit to 11cuci is protected by TLS 1.3 encryption — the same latest security standard used by banking institutions in Malaysia.
Secure Data Storage
Your personal data is stored on servers protected by strict access controls. Only authorised staff can access sensitive information.
Full User Control
You may access, correct and request deletion of your personal data at any time through 11cuci customer support.
No Data Sales
11cuci does not sell, rent or trade your personal data to any third party. Your data is used solely for the operation of our platform.
Transaction Privacy
All your financial records and game history are treated with complete confidentiality. This information is not shared with anyone without your consent or as required by law.
PDPA Compliance
11cuci's data protection practices align with Malaysia's Personal Data Protection Act (PDPA) 2010. Your rights as a data subject are fully respected.
01 Introduction
This Privacy Policy explains how 11cuci ("we", "Platform" or "11cuci") collects, uses, stores and protects your personal information when you use the 11cuci.net website or our mobile app.
We understand that entrusting your personal information to any online platform requires real confidence. That's why we've written this policy in plain language — so you know exactly what happens to your data, rather than wading through legal terms nobody reads.
This policy applies to all users of the platform 11cuci regardless of whether you are a registered member, casual visitor or mobile app user. By using our platform, you agree to the data protection practices as described in this document.
02 Personal Data We Collect
11cuci collect various types of information necessary to provide platform services safely and effectively. Below is a detailed description of each data category we collect:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number, nationality | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, customer support |
| Financial Information | Bank name, bank account number, transaction records | Processing deposits and withdrawals |
| Usage Data | Game history, activity logs, betting records | Platform services, fraud detection |
| Technical Data | IP address, device type, browser, operating system | Account security, platform optimisation |
| Cookie Data | Session cookies, preference cookies, device identifiers | Platform functionality, performance analytics |
Data You Provide Directly
This includes all information you enter when registering an account, completing the KYC process, filling in your profile, contacting customer support or using any interactive feature on the platform.
Automatically Collected Data
When you use the platform 11cuci, our systems automatically record certain technical information such as your IP address, device type, browser version and navigation patterns. This information is used for security purposes and to improve the user experience.
03 How Your Personal Data Is Used
11cuci use personal data collected solely for lawful and specified purposes. We do not use your data for any other purpose without obtaining your prior consent.
- Identity verification and KYC — to verify that you are who you claim to be and that you meet the minimum age requirement.
- Financial transaction processing — to manage deposits, withdrawals and the financial records of your account.
- Account Security — to detect and prevent unauthorised access, fraud and suspicious activity.
- Customer Support — to enable our team to assist you efficiently whenever you have an issue or enquiry.
- Legal compliance — to fulfil legal obligations including anti-money laundering (AML) requirements.
- Service improvement — to analyse usage patterns and improve the overall platform experience.
- Platform communications — to send important notifications relating to your account, security and policy changes.
04 Data Sharing with Third Parties
11cuci does not sell, rent or trade your personal data. However, in certain limited situations, we may need to share your information with carefully selected third parties:
Trusted Service Providers
We work with trusted third-party companies that help us operate the platform — including payment solution providers, identity verification services, server hosting, and game providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific service purposes defined.
Legal Requirements
We may need to disclose your personal information when required by law or court order, or when we reasonably believe that disclosure is necessary to protect the rights, property, or safety of 11cuci, our users, or the public.
Business Transfer
In the event of a merger, acquisition or sale of 11cuci assets, user data may be transferred as part of that transaction. You will be notified in advance should such a situation arise.
05 Personal Data Security
We invest seriously in security infrastructure to protect your data. The measures we have in place go beyond meeting minimum standards — they reflect our genuine commitment to the trust you place in 11cuci.
- Encryption in transit: TLS 1.3 secures all communications between your device and our servers.
- Encryption at rest: Sensitive data is stored in AES-256 encrypted format.
- Layered access control: Access to user data is restricted on a least-privilege basis — only staff who require access for their specific duties are permitted.
- 24/7 security monitoring: Our systems are continuously monitored to detect suspicious activity or unauthorised access attempts.
- Regular security audits: Independent security assessments are conducted periodically by third-party experts.
- Two-factor authentication: 2FA is available and encouraged for all 11cuci accounts.
06 Cookies & Tracking Technologies
Platform 11cuci use cookies and similar tracking technologies to enhance your experience, ensure the platform functions correctly and identify security issues.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
- Functional Cookies: Stores your preferences such as language, display settings, and login information for ease of use.
- Analytics Cookies: Helps us understand how users interact with the platform for continuous improvement purposes.
- Security Cookies: Used to identify trusted devices and detect suspicious login activity.
Managing Cookie Preferences
You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect platform functionality. 11cuci significantly.
07 Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act (PDPA) and the privacy practices we adhere to, you have the following rights regarding the personal data we hold about you:
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 working days.
Right to Rectification
If your data is inaccurate or incomplete, you have the right to request a correction through customer support or within your account profile settings.
Right to Erasure
You may request deletion of your personal data under certain circumstances. This right may be limited by legal requirements or regulatory compliance obligations.
Right to Restrict Processing
Under certain circumstances, you may request that we restrict how we process your personal data while a dispute is being resolved.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service provider should you choose to do so.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To exercise any of the above rights, please contact our customer support team 11cuci via live chat or email. We will process your request within a reasonable timeframe and in accordance with established procedures.
08 Data Retention & Deletion
11cuci does not retain your personal data longer than necessary. Data retention periods depend on the type of data and the purpose for which it was collected:
- Active account data: Retained for as long as your account is active and for a reasonable period after account closure for the purpose of resolving claims.
- KYC Records: Retained for a minimum of 5 years after account closure in accordance with Malaysia's anti-money laundering (AML) requirements.
- Financial transaction records: Retained for 7 years for tax compliance and financial audit purposes.
- Security logs: Retained for 90 days unless an active investigation requires longer retention.
- Cookie data: Session cookies expire when you close your browser; persistent cookies expire after a set period (typically 30–365 days).
09 Changes to the Privacy Policy
11cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technical requirements or applicable laws. Every update will include a clear effective date.
For significant amendments that affect how we use your personal data, we will notify you via in-platform notification or email before the changes take effect. For minor amendments that do not alter the fundamental principles of this policy, we will update this page without a separate notification.
We encourage you to review this Privacy Policy page regularly — at least every few months — to stay informed about how we protect your information.
10 Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding how 11cuci handling your personal data, please do not hesitate to contact us. We take all privacy-related feedback seriously and will respond within a reasonable timeframe.
- Live Chat: Available 24/7 via the chat icon on the 11cuci platform or mobile app
- Privacy-Specific Email: [email protected]
- General Support Email: [email protected]
- Response Time: Within 5 minutes (live chat) or 48 hours (email) for privacy-related enquiries
For complaints that cannot be resolved directly, you may refer to the Department of Personal Data Protection (JPDP) Malaysia as the responsible regulatory body under PDPA 2010.
You may also refer to Terms and Conditions to understand your rights and responsibilities as a platform user, as well as Responsible Gaming page for information on account controls and privacy in the context of responsible gaming.
Privacy Assured, Play with Peace of Mind
Your data is protected. Your account is secure. Now focus on what matters — the best gaming experience with 11cuci.