FAQ 11cuci —
Answers for Everything

The minimum age to register and play at 11cuci is 18 years old. This is an absolute requirement with no exceptions. Our KYC (identity verification) process will verify your age before your first withdrawal is approved. Accounts found to be in violation of this age requirement will be closed immediately.

No. Each individual is only allowed to own one account only. Holding multiple accounts violates 11cuci's Terms and Conditions and may result in all associated accounts being closed and balances forfeited. If you have forgotten your login details, contact our support team for account recovery assistance.

For identity verification, you need to upload a photo MyKad (front and back) that are clear and legible. For withdrawals exceeding certain limits, a recent bank statement or utility bill (not older than 3 months) may be required. All submitted documents are protected with full encryption and processed within 1 business day.

Changes to sensitive information such as your registered phone number and email require additional identity verification to protect your account. Log in to your account, go to the Profile Settings section, and follow the instructions provided. If you encounter any issues, contact our support via live chat with your identification document.

11cuci accepts a variety of popular payment methods in Malaysia:

• FPX — all major banks including Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank and more
• DuitNow — instant interbank transfer
• Touch 'n Go eWallet
• Direct bank transfer — to the designated 11cuci account

All methods are processed securely and deposits are typically credited within seconds.

The minimum deposit at 11cuci is RM10 — accessible for players at all levels. Maximum deposit limits depend on your chosen method and account level. Members who have completed full KYC enjoy higher limits. For the latest details, check the Deposit section in your account after logging in.

In most cases, deposits are credited within less than 5 minutes. If it has not arrived after 30 minutes, please:

• Check your bank statement to confirm the transaction was successfully deducted
• Save your receipt or take a screenshot as proof of payment
• Contact 11cuci customer support via live chat with your transaction details

Our team will investigate and resolve the issue within 1 working hour.

11cuci does not charge any fees for deposits. The amount you enter is exactly what gets credited to your gaming account. Any transaction fees (if applicable) are from your bank or payment platform, not from 11cuci.

Withdrawals at 11cuci are processed within 15 minutes for accounts that have completed full KYC. Funds will be sent to the Malaysian bank account registered in your profile. Withdrawals requested at night or on weekends may take slightly longer depending on bank processing, but generally no more than 2 hours in most cases.

To qualify for your first withdrawal, you will need to:

• Complete identity verification (KYC) with a valid MyKad
• Register a Malaysian bank account in your own name
• Meet the bonus wagering requirement if you are using your bonus balance

Withdrawals from your main balance (not bonus) can be made at any time after KYC is completed. The minimum withdrawal amount is RM30.

Withdrawals may be declined for several common reasons:

• KYC incomplete or documents are unclear
• Bank account name does not match the registered name
• Bonus wagering requirement has not been met
• Suspicious activity detected by the security system

You will receive a notification with the reason for the rejection. Contact our support team if you need further clarification or help resolving the issue.

Yes, you can update your bank account in your profile settings. However, changing your bank account requires identity re-verification to prevent fraud. There is a 48-hour waiting period after the change before withdrawals to the new account are allowed — this is a standard security measure to protect your funds.

New 11cuci members are eligible for a welcome package that includes:

• 150% first deposit bonus — automatically credited after your first successful deposit
• Free RM50 credit — after completing full account verification
• Access to all ongoing promotions for registered members

All bonuses are subject to wagering requirements. Read the Terms and Conditions for full details.

A wagering requirement or rollover means you need to wager the bonus amount (or the deposit + bonus amount) a certain number of times before winnings from your bonus balance can be withdrawn. For example, a 20x rollover on a RM100 bonus means you need to place bets totalling RM2,000 before you can withdraw those funds. Check the Promotions for the specific terms of each offer.

If the bonus does not appear within 10 minutes after the requirements are met (such as after your first deposit), check the following:

• Make sure you opt in to receive the bonus when making a deposit (if the option is available)
• Verify that the minimum deposit required to qualify for the bonus has been met
• Make sure your account is not already using another promo code at the same time

If all requirements are met but the bonus still has not been credited, contact our support team with your deposit receipt as reference.

Yes. The 11cuci referral program benefits both parties. When your friend registers using your referral code and makes their first deposit, you will receive a RM30 bonus credited to your account. There is no limit on how many friends you can invite — the more friends who successfully register, the more bonuses you receive.

11cuci offers a wide range of game options on a single platform:

• Video Slots — over 1,000 titles from world-class providers
• Live Casino — baccarat, roulette, blackjack, sic bo with real human dealers
• Sports Betting — football, basketball, tennis and over 30 sports
• Esports — Dota 2, CSGO, Mobile Legends and more
• Bingo and popular Malaysia lottery numbers

Yes, the 11cuci platform is fully optimized for mobile devices. You can play directly from your phone's web browser without downloading anything. For a faster and smoother experience, download the official 11cuci app for Android or iOS from App page us — free and easy to install.

All games at 11cuci use Random Number Generator (RNG) verified by an independent audit body. This ensures every round, spin, or game result is completely random and cannot be manipulated. Live casino games are streamed live from licensed studios with real human dealers for maximum transparency.

11cuci uses TLS 1.3 encryption for all data transmitted between your device and our servers — the same technology used by online banking systems. Personal data is stored on protected servers and is never shared with third parties without your consent. Read our Privacy Policy us for more details.

Two-factor authentication (2FA) adds a second layer of security to your account. After entering your password, you will need to enter an OTP code sent to your phone number. Even if someone knows your password, they still cannot log in without your phone. To enable 2FA, log in to your account and go to Settings → Security → Two-Factor Authentication. We strongly encourage all members to activate this feature.

Act immediately with the following steps:

• Change your account password immediately
• Check the "Active Sessions" section in your settings and log out of all devices
• Contact 11cuci support via live chat to report this incident to us
• We will terminate all active sessions and investigate any suspicious activity

Our security team operates 24/7 and will handle reports like this with high priority.

Yes. 11cuci provides five responsible gaming tools for all members: deposit limit, loss limit, session time limit, account break, and self-exclusion. All tools can be activated from your account settings and take effect immediately. For full details, visit the Responsible Gaming us.